Signature Boston
Events Calendar 2016

What Customers Want: It’s Not What You Think!

February 9, 2017

Presented by Randi Busse, President, Workforce Development Group, Inc.

What do customers want? Here’s a hint: It’s not (just) price, quality, timing, taste or color – or any of those attributes of your product or service. It’s the experience you deliver. Learn how to:
• Identify what your customers want and expect
• Build a relationship
• Walk in your customers’ shoes
• Personalize your customer’s experience
• Deliver the Wow! Factor




12:00PM CST – 1:00PM CST