10Times provides event marketing, matchmaking, and event management solutions to event organizers, including an event-discovery platform that has received over 100 million page views and impressions. Using behavioral data from 30 million+ visitors, the firm headquartered in Noida India, built an AI (artificial intelligence) chatbot to answer questions from event website visitors (potential attendees and exhibitors) and enhance their pre-event experience.
Event organizers can deploy the chatbot, INFY, on any event website through an easy-to-use dashboard that also tracks bot conversations in real-time. It connects with passive website visitors to answer their questions and gauge interests. By communicating in natural language, INFY earns the trust of visitors, enabling it to gather detailed information, create and update visitor profiles, and drive further engagement.
INFY provides organizers with myriad benefits. It reduces the amount of time required to answer recurring, event-related questions—the most time-consuming aspect of the event lead-generation process—by 50%. It engages with website visitors immediately and at any hour in real time, ensuring that no potential lead is lost due to time constraints. INFY’s on-demand customer service also delivers positive brand visibility on the event website and social channels.