IAEE Tech Guide
IAEE Tech Guide


Chatbots Deliver ROI By Freeing Up Resources and Enhancing Attendee Satisfaction

July 19, 2019

2019 IAEE Tech Committee Expo! Expo! Show Selection

42chat by Sciensio, based in Draper, UT, are experts at developing and deploying AI chatbot technologies to create real and measurable customer value. Sciensio builds AI chatbots on their complete conversation platform to help clients build quality relationships with their customers.

How many thousands of simultaneous attendee questions do you receive for your event? Where do I park? What’s the agenda? Is there WiFi? On top of the volume, the expectation is to receive immediate and accurate responses.

EventBots carry this workload and gives time and resources back to the organizer using technology attendees already have and know how to use—their cell phones. Chatbots are built on an AI-based conversational platform powered by natural language processing, fostering deep, meaningful customer conversations across multiple channels with a focus on SMS. The best news, they are channel-agnostic, and no downloads or training is required.

EventBots built on a standard template can be deployed and functioning in under 20 minutes. Custom bots, even the most complex, are delivered and ready to support attendees in 4 to 6 weeks. The chatbots support events of all sizes, from a 10-person executive meeting to a 100k attendee trade show.

The International Association of Exhibitions and Events (IAEE) utilized EventBots to serve attendees at Expo! Expo! The chatbot delivered a 98 percent correct response rate, covered 94 topics users could ask in more than 5.1 million ways and provided 312 hours of real-time support.

Another major event, a top 20 national association event, deployed an EventBot to serve their tens of thousands of attendees. Their AI chatbot provided over 550 hours of additional customer support and responded to attendees needs more than 22,000 times.