Chapter Leadership – The Space Between: Small Leadership Moments That Shape Teams

Webinar Description:

The moments that shape a team rarely appear on an agenda. In this follow up to The Journey from Self-Awareness to Team Resilience, we revisit key neuroscience insights and explore the everyday leadership interactions where trust, psychological safety, and resilience are quietly built, especially in the fast-paced world of meetings and events. Through shared discussion and real scenarios from the event planning environment, participants will explore how a simple pause between stimulus and response can transform reaction into more intentional leadership.

Learning Objectives:

• Revisit key neuroscience insights from the workshop to understand how brain-based responses influence leadership behavior and team dynamics.
• Recognize the small leadership moments where reactions, communication, and emotional regulation shape psychological safety and trust.
• Discuss practical leadership approaches that help teams navigate pressure, mistakes, and fast-paced event environments with greater trust and resilience.

This webinar is complimentary to IAEE Chapter Members and Non-Members. This session is eligible to earn 1 clock hour towards CEM recertification.

Presenters: Matthew Kalb, CEM-AP, CMP, Vice President, Customer Experience, T3Expo

Sponsors: New Orleans Morial Convention Center and New Orleans & Company